Delivery Info

We deliver our products from Western Australia to all of Australia using Australia Post. Free standard shipping with no minimum order.

Refund and Return Policy

All sales are final.

We will only accept return and refund if we have made a mistake such as wrong item shipped or improper packaging resulting in damaged goods. Please contact us via email (thecardcranny@gmail.com) if you need assistance in this regard.

Privacy Policy

The Card Cranny (referred to as "we," "our," or "us") acknowledges the trust you place in us through your interactions. We are committed to maintaining this trust by ensuring the protection of your information. Our employees are aware of their responsibility to safeguard your information in all circumstances. Your right to privacy is further protected by the Australian Privacy Principles outlined in the Privacy Act 1988. These privacy laws impose strict requirements that we must follow regarding the confidentiality of collected information, secure storage, and your right to access and rectify your information easily.

OUR PRIVACY POLICY

Our Privacy Policy applies to the personal information we collect, store, maintain, and use from our customers, website visitors, social media pages, and other digital services (referred to as "Online Services"), as well as our physical stores (if applicable) and members of the public. This policy also covers the collection of personal information during the recruitment process.

CONSENT

By using Our Services (defined below), you agree to the terms stated in this Privacy Policy and consent to the collection and use of your information by us in accordance with this policy. We reserve the right to modify, remove, or amend this policy without prior notice, and it is recommended that you regularly check this page for any updates.

WHEN DO WE COLLECT YOUR INFORMATION?

We may collect personal information while providing our services to our customers, both in-person and online. The collection of information occurs in the following situations:

Creating a Card Cranny Loyalty Program Account, subscribing to our newsletter, or opting for SMS notifications
Processing customer orders
Handling online purchases and payments
Registering an online Card Cranny account
Assisting customers through our Customer Service lines, including social media channels
Arranging product replacement or repair
Accepting gift voucher payments
Recording customer accident details (in-person only)
Processing refunds
Maintaining comprehensive information on our website
Any other instances where you provide personal information to us from time to time

Additionally, we may use "cookies" on our website, which may collect and store personal information. A cookie is a software message sent by our server to your web browser. Your browser stores this message in a file, which is then sent back to our servers whenever your browser requests access to a page from our server.

We use cookies to gather statistics on popular sections of our site and enhance the user experience. We also engage third-party services that use cookies to deliver advertisements based on your past visits to our website. This allows us to notify you of products or offers we believe may be of interest to you.

WHAT INFORMATION DO WE COLLECT?

We may collect the following information from you:

Your name and contact details, including physical address, email address, and phone number
Gender, birthdate, and occupation
Purchase history
Company name (if applicable)
The domain name from which you access the internet
Date and time of accessing our site
Internet address of the website from which you directly linked to our site
Information about your shopping preferences and selections
Any other information you provide to us from time to time

WHY DO WE COLLECT THIS INFORMATION?

We use this information to personalize and provide Our Services, deliver relevant consumer information, and notify you about products and offers that may interest you. Additionally, this information enables us to provide value-added services, conduct marketing and remarketing activities across The Card Cranny and our promotional partners through our websites, social media channels, or other marketing platforms.

DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?

We may disclose the information we hold to our directors and employees solely for business purposes, to operate our loyalty program, and for marketing and/or remarketing through our website, social media channels, or other marketing platforms.

When necessary to provide you with a seamless user experience, we may disclose information to third-party contractors.

We may also use third-party platforms and services to process sales, store and analyze data, provide web support, send marketing messages, deliver products or information, or fulfill the purpose for which the information was collected. These services are managed by organizations other than us, and some of these services may be hosted overseas.

Your personal information may be stored overseas, including in data storage and cloud computing facilities operated by us or third parties on our behalf. We take reasonable measures to ensure that the recipients of this information comply with Australian and New Zealand Privacy Laws regarding the disclosed information.

When sharing relevant information with third parties, we take reasonable steps to ensure the confidentiality of the disclosed information and prohibit its use for any purpose other than the intended one. If requested by a law enforcement agency, we will disclose information in relation to suspected unlawful activities.

We do not sell or trade your personal information to third parties for marketing purposes.

PROMOTIONAL COMMUNICATIONS

Occasionally, we may use your personal information to provide information about our services or the services of our promotional partners. We aim to communicate with you only if you wish to receive such information. If you prefer not to receive promotional information from us, you can click the "unsubscribe" or "update your preferences" link at the bottom of our communications. Once you have unsubscribed, we will no longer contact you, and we will retain your basic details on our 'do not contact' database to respect your preferences.

ACCESS TO PERSONAL INFORMATION

You can review or modify your personal information related to your use of Our Services at any time by contacting us via email.

We strive to ensure that all information collected, used, or disclosed about you in accordance with this Privacy Policy is accurate, complete, and up-to-date. We expect you to promptly notify us of any changes to your personal information.

ANONYMITY

If you prefer not to fully identify yourself, you may choose to use a pseudonym when interacting with us. However, please note that certain services may not be available to you unless you disclose your correct identity.

Candidates applying for employment must provide accurate, up-to-date personal information that is not misleading, deceptive, or likely to mislead or deceive.

SECURITY

We understand the importance of securing and safeguarding the personal information we collect while providing Our Services. We have established appropriate procedures to prevent unauthorized access or disclosure, maintain data accuracy, and ensure the proper use of your information. We also take measures to destroy or de-identify personal information that is no longer required for any lawful purpose.

Ensuring the security of our website and credit card transactions is of paramount importance. We strive to provide a secure platform for online transactions. Our website employs industry-standard Secure Sockets Layer (SSL) protocol, which encrypts information during transmission over the Internet. This encryption protects details such as credit card numbers, billing information, and delivery addresses, making it difficult for other computers to decipher the information.

To confirm that you are accessing a secure server, look for the unbroken key or closed lock symbol in your browser's address bar. If present, SSL is active. You can also verify this by analyzing the URL: if SSL is active, the URL will begin with 'https' instead of 'http.'

It is equally important for you to protect against unauthorized access to your password and computer. Remember to sign out when you have finished browsing our website, especially if you are using a shared computer.

PRIVACY COMPLAINTS

If you believe that we have violated your privacy rights in any way or if you wish to discuss any concerns regarding our Privacy Policy, please contact Customer Care (via the widget below, right).

We take all inquiries and complaints seriously, handling them impartially and discreetly.

To submit a complaint, please provide all relevant details, such as the date and time of the incident or communication, the circumstances surrounding the event, and your concerns about the actions or statements involved.

Upon receiving your complaint, we will assess it to determine whether it pertains to a privacy issue covered by relevant privacy laws.

If your complaint is not appropriately addressed under privacy law, we will inform you of the reasons why our Customer Care Team is unable to address it.

If your complaint falls within the scope of relevant privacy laws, we will conduct a thorough investigation, including gathering the relevant facts and understanding your expectations for resolution. During our investigation, we may need to request further information from you regarding the nature or circumstances of your complaint.

We aim to respond promptly and provide a practical solution in line with our legal obligations.

Terms of Service

GENERAL

Your access to and use of this Website, as well as the products and services offered through it (referred to as the "Services"), are subject to the following terms, conditions, and notices (collectively, the "Terms of Service"). By using the Services, you agree to comply with all the Terms of Service outlined below, which may be updated by us periodically without prior notice. We recommend checking this page regularly to stay informed about any changes.

Temporary access to this Website is permitted, and we reserve the right to withdraw or modify the Services without notice. We shall not be held liable if the Website becomes unavailable at any time or for any duration. Occasionally, we may restrict access to certain parts or the entire Website without notice.

These Terms of Service include our Privacy Policy, which explains how we handle and use your information. By using this Website, you consent to the processing of your information as described in the Privacy Policy and confirm the accuracy of all data provided by you.

PROHIBITIONS

Misuse of this Website is strictly prohibited.

You must not engage in the following activities: committing or inciting criminal offenses; transmitting or distributing viruses, trojans, worms, logic bombs, or any other technologically harmful material; posting content that is malicious, offensive, obscene, or breaches confidentiality; hacking into the Service; corrupting data; causing annoyance to other users; infringing upon the proprietary rights of any other person; sending unsolicited advertising or spam; or attempting to disrupt the performance or functionality of this Website or any connected computer facilities.

We shall not be responsible for any loss or damage caused by distributed denial-of-service attacks, viruses, or other technologically harmful material that may infect your computer equipment, programs, data, or other proprietary material due to your use of this Website or your downloading of any material posted on it or any linked website.

INTELLECTUAL PROPERTY, SOFTWARE, AND CONTENT

The intellectual property rights of all software and content available on or through this Website, including The Card Cranny brand, trademarks, trade names, and logos, are owned by The Card Cranny or its licensors and are protected by global copyright laws and treaties. All rights are reserved by The Card Cranny and its licensors. You may store, print, and display the supplied content for personal use only. It is strictly prohibited to publish, manipulate, duplicate, copy, sell, distribute, reproduce, or exploit the content or copies thereof, in any format, for any commercial or business purpose.

TERMS OF SALE

By placing an order, you acknowledge that you are entering into a contract of sale with The Card Cranny and agree to the following terms and conditions:

All orders are subject to availability and confirmation of the order price.

Dispatch times may vary depending on stock availability, and any guarantees or representations regarding delivery times are subject to potential delays caused by postal issues or force majeure, for which we shall not be held responsible. Please refer to our Delivery Policy for further information.

To transact with The Card Cranny, you must be of legal age in your state or province of residence and have given us consent to allow any minor dependents to use this site. You must possess a valid credit or debit card issued by an acceptable bank. The Card Cranny reserves the right to refuse any request made by you.

Our Contract

Upon placing an order, you will receive an acknowledgment email confirming the receipt of your order. However, please note that this email does not constitute acceptance of your order. A contract for the purchase of goods will only be formed once we have approved your payment and debited your credit or debit card.

Pricing and Availability

While we strive to ensure the accuracy of all details, descriptions, and prices on this Website, errors, including processing or system-syncing errors, may occur. In the event of discovering an error in the price, listing description, or payment for any ordered goods, we will notify you promptly. You will then have the option to confirm your order at the correct price or for the correct item, or cancel it. If we cannot reach you, we will consider the order canceled. If the order is canceled and you have already paid for the product/s, you will receive a full refund in Australian Dollars (AUD).

The Card Cranny reserves the right to cancel any previously accepted order at any time before delivery for various reasons, including, but not limited to:

The Card Cranny suppliers being unable to fulfill promised Services
Events beyond The Card Cranny's control that prevent timely delivery (e.g., storms, fires, floods, etc.)
Errors on the Website related to descriptions, prices, or images that were not detected prior to order acceptance
Specific quantity limits set by us for ordered Services
Your request to cancel the order

Applicable prices include GST, while delivery costs will be charged separately and clearly displayed, if applicable, as part of the 'Total Cost' at checkout.

Our Services may contain typographical or other errors or inaccuracies and may not be complete or up to date. Therefore, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We also reserve the right to refuse to fulfill any orders based on information on the Service that contains errors or inaccuracies.

The prices offered by The Card Cranny are subject to change without notice. We reserve the right to modify or discontinue our Services (or any part or content thereof) without notice at any time. The Card Cranny will match competitor product prices in accordance with our Competitive Pricing Policy.

Payment

Our website transacts in Australian Dollars ($AUD) and accepts payments only through PayPal. Once your payment method has been validated, clicking "Place Order" will immediately debit the funds from your nominated form of payment for the full order amount.

The Card Cranny will not be liable for any currency conversion losses during the refund or store credit issuance process for reasons other than AUD.

Discount Codes

We may occasionally provide promotional discount codes that apply to specific purchases made through this Website. The terms of use for each discount code will be specified upon issuance. Due to system limitations, individual discount codes may not be used in conjunction with other offers unless specifically stated during issuance.

DISCLAIMER OF LIABILITY

The material displayed on this Website is provided without any guarantees, conditions, or warranties regarding its accuracy. Unless explicitly stated otherwise, to the fullest extent permitted by law, The Card Cranny, its suppliers, content providers, and advertisers exclude all implied conditions, warranties, and other terms. They shall not be liable for any damages, including but not limited to direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data, or other intangibles, goodwill or reputation, or the cost of acquiring substitute goods and services. Such damages may arise from the use, inability to use, performance, or failures of this Website and any materials posted on it, regardless of whether such damages were foreseeable or occurred in contract, tort, equity, restitution, statute, common law, or otherwise. This disclaimer does not affect The Card Cranny's liability for death or personal injury arising from negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

LINKING TO THIS WEBSITE

You may link to our Website in a fair and legal manner that does not damage or exploit our reputation. The link must not imply any form of association, approval, or endorsement where none exists.

You must not establish a link from any website you do not own, and this Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

LINKS FROM THIS WEBSITE

We are not responsible for the content of third-party websites to which we provide links, nor do we guarantee their accuracy.

INDEMNITY

You agree to indemnify, defend, and hold harmless The Card Cranny, its directors, employees, contractors, agents, and affiliates, from any and all third-party claims, liability, damages, and costs (including legal fees) arising from your use of this Website or your breach of these Terms of Service.

VARIATION

The Card Cranny reserves the right to amend, remove, or modify the Services and/or any page of this Website at its absolute discretion and without notice.

COMPLAINTS

We have an established procedure for handling and resolving disputes as they arise. If you have any concerns or comments, please contact our Customer Care through the Help widget below, right.

WAIVER

If you breach any of these conditions, our failure to take immediate action will not waive our rights and remedies arising from that breach. We reserve the right to enforce our rights and remedies in relation to that breach or any other situation where you violate these Terms of Service. Any waiver of a provision in the Terms of Service will be effective only if it is in writing and executed by The Card Cranny.

GOVERNING LAW AND JURISDICTION

These Terms of Service are to be interpreted in accordance with the laws of Victoria, Australia. In the event of any dispute or claim associated with these Terms of Service, the exclusive jurisdiction shall be Victoria, Australia.

SEVERABILITY

If any provision in these Terms of Service is invalid or unenforceable in a jurisdiction, it should be read down to the extent possible to be valid and enforceable within that jurisdiction. If it cannot be read down, the provision must be severed to the extent of its invalidity or unenforceability without affecting the remaining provisions of these Terms of Service or their validity or enforceability in any other jurisdiction.

ENTIRE AGREEMENT

The above Terms of Service constitute the entire agreement between you and The Card Cranny, superseding any preceding and contemporaneous agreements